Shipping + Delivery
SHIPPING INFORMATION
Everything you need to know about processing, shipping, tracking, and delivery of your Skin Co. order.
ORDER PROCESSING
Orders are typically processed within 1–3 business days.
Processing time is the time needed for Skin Co. Skincare to carefully prepare, pack, and ready your order for shipment. Processing time does not include carrier transit time.
During collection launches, restocks, holidays, or periods of increased order volume, processing times may be extended. If a significant delay affects your order, we will contact you using the email address provided at checkout.
SHIPPING + DELIVERY
Skin Co. Skincare currently ships orders within the United States using USPS, unless otherwise noted.
USPS Ground Advantage is generally expected within 2–5 business days after your order has shipped. Carrier transit times are estimates and are not guaranteed delivery dates.
At this time, Skin Co. Skincare does not offer international or expedited shipping. Available shipping options will be displayed at checkout.
TRACKING YOUR ORDER
Once your order has been fulfilled and prepared for shipment, you will receive a shipping confirmation email containing your tracking information.
Please allow time for tracking information to update after your package has been accepted by the carrier.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact support@skincoskincare.com as soon as possible. We will make reasonable efforts to assist before your order ships, but address changes cannot be guaranteed once processing or shipment has begun.
Skin Co. Skincare is not responsible for orders delivered to an address incorrectly entered by the customer.
DELIVERED BUT NOT RECEIVED
If tracking shows your package as delivered but you cannot locate it, please check your mailbox, porch, surrounding delivery areas, household members, and nearby neighbors.
Carriers may occasionally mark a package as delivered shortly before it physically arrives.
If you are still unable to locate your package, please contact USPS regarding the tracking information provided in your shipping confirmation. You may also contact support@skincoskincare.com with your order number so we can review the available shipment information.
DAMAGED, INCORRECT + MISSING ITEMS
If your package arrives damaged, please contact support@skincoskincare.com within 48 hours of delivery. Include your order number and clear photographs of the damaged product, shipping box, and packaging as received. Please retain the product and all original packaging while the issue is being reviewed.
If you receive an incorrect product or an item is missing, contact us with your order number and details regarding the issue. Photographs of the order and packaging may be requested.
Once reviewed, we'll assist you with the appropriate next steps.
RETURNED + REFUSED PACKAGES
Packages returned to Skin Co. Skincare because of refusal, an incorrect or incomplete address, or another customer-related delivery issue will be reviewed once received.
Original shipping charges are non-refundable. Additional shipping charges may apply if an eligible order is requested to be reshipped.
We will contact you regarding available options after the returned package has been received and reviewed.
FREE SHIPPING + PROMOTIONS
Complimentary shipping promotions may be offered from time to time.
When available, eligibility requirements and promotional details will be displayed on our website or communicated through official Skin Co. Skincare channels.