Your Questions, Answered

  • Orders are typically processed within 1–3 business days.

    Processing time is the time needed for Skin Co. Skincare to carefully prepare, pack, and ready your order for shipment. Processing time does not include carrier transit time.

    During collection launches, restocks, holidays, or periods of increased order volume, processing times may be extended.

    For additional information, please visit our Shipping + Delivery page.

  • Skin Co. Skincare currently ships orders using USPS, unless otherwise noted.

    Once your order has been fulfilled and prepared for shipment, tracking information will be provided by email.

  • Skin Co. Skincare currently ships within the United States.

    International shipping is not available at this time.

  • Carrier transit times vary based on the shipping service, destination, and carrier conditions.

    USPS Ground Advantage is generally expected within 2–5 business days after your order has shipped. These are carrier estimates and are not guaranteed delivery dates.

    Please remember that carrier transit time begins after Skin Co. Skincare has processed and prepared your order for shipment.

  • At this time, Skin Co. Skincare does not offer expedited shipping.

    Available shipping options will be displayed at checkout.

  • Complimentary shipping promotions may be offered from time to time.

    When available, eligibility requirements and promotional details will be displayed on our website or communicated through official Skin Co. Skincare channels.

  • We begin preparing orders as quickly as possible.

    If you need to request a cancellation or order change, please contact support@skincoskincare.com as soon as possible.

    We cannot guarantee that an order can be canceled or changed once processing has begun.

    Items cannot be added to an existing order after checkout. If you would like to purchase additional products, please place a separate order.

  • Customers are responsible for providing a complete and accurate shipping address at checkout.

    If you notice an error, please contact support@skincoskincare.com as soon as possible. We will make reasonable efforts to assist before your order ships, but address changes cannot be guaranteed once processing or shipment has begun.

    Skin Co. Skincare is not responsible for orders delivered to an address incorrectly entered by the customer.

  • If tracking shows your package as delivered, please check your mailbox, porch, surrounding delivery areas, household members, and nearby neighbors.

    Carriers may occasionally mark a package as delivered shortly before the package physically arrives.

    If you are still unable to locate your package, please contact USPS regarding the tracking information provided in your shipping confirmation.

    You may also contact support@skincoskincare.com with your order number so we can review the available shipment information.

  • Packages returned to Skin Co. Skincare due to refusal, an incorrect or incomplete address, or another customer-related delivery issue will be reviewed once received.

    Original shipping charges are non-refundable.

    Additional shipping charges may apply if the customer requests that an eligible order be reshipped.

    We will contact you regarding available options after the returned package has been received and reviewed.

Everything you need to know about your Skin Co. products, orders, shipping, and more.

PRODUCTS + CARE

  • Skin Co. Skincare products are filled according to the net weight stated on the product label, not by how full the container appears.

    Because product textures, densities, and packaging can vary, some containers may have visible space at the top while still containing the labeled net weight.

  • Skin needs and sensitivities vary from person to person.

    Please review the full ingredient list and product directions before use. We recommend testing a small amount of a new topical product on a limited area before broader use.

    If irritation or an adverse reaction occurs, discontinue use. For medical concerns or known ingredient sensitivities, consult an appropriate healthcare professional.

  • Unless specifically stated otherwise on the product label, Skin Co. Skincare body care products are intended for external use only.

    Please follow the directions and warnings provided with each product.

  • The full ingredient list for each Skin Co. product can be found on its individual product page.

    We encourage you to review the ingredient list before purchasing, particularly if you have known sensitivities or allergies.

  • For best results, store Skin Co. products in a cool, dry place away from direct sunlight, excessive heat, and moisture.

    Because storage recommendations may vary by product, please visit our Product Care + Storage page for complete care instructions.

  • Yes. Skin Co. products are thoughtfully prepared in small batches with attention to formulation, texture, presentation, and the overall product experience.

    Because our products are prepared in small batches, slight variations in appearance or texture may naturally occur without affecting the intended product experience.

RETURNS + ORDER SUPPORT

  • Due to the personal-use nature of our cosmetic and body care products, all sales are final.

    We do not accept returns or exchanges for change of mind, scent preference, or products that have been opened or used.

    If your order arrives damaged, contains an incorrect item, or is missing an item, please contact support@skincoskincare.com so we can review the issue.

    For complete information, please review our Returns + Exchanges policy.

  • We're sorry your order arrived damaged.

    Please contact support@skincoskincare.com within 48 hours of delivery and include your order number along with clear photographs of the damaged product, shipping box, and packaging as received.

    Please keep the product and all original packaging while your claim is being reviewed.

    We will review the information provided and assist you with the appropriate next steps.

  • Please contact support@skincoskincare.com with your order number and details regarding the incorrect or missing item.

    We may request photographs of the order and packaging to help us review the issue.

    Once reviewed, we'll assist you with the appropriate resolution.

SHOPPING SKIN CO.

  • Not sure where to begin? Take the Skin Co. Quiz to discover products based on what you're looking for from your body care routine.

    You can also explore individual product pages for details about texture, finish, ingredients, and recommended use.

  • Skin Co. Skincare may occasionally offer exclusive promotions, collection events, or special offers.

    For updates, follow our official social channels and subscribe to the Skin Co. Skincare email list.

    Promotional terms and eligibility may vary by offer.

ORDERING, SHIPPING + DELIVERY

CUSTOMER CARE