Returns + Exchanges
RETURNS + EXCHANGES
Because your products are personal. And so is the care we put into every order.
ALL SALES ARE FINAL
Due to the personal-use nature of our cosmetic and body care products, all sales are final.
Skin Co. Skincare does not accept returns or exchanges for change of mind, scent preference, or products that have been opened or used.
We encourage you to review product descriptions, ingredients, and product details carefully before completing your purchase.
ORDER CHANGES + CANCELLATIONS
We begin preparing orders as quickly as possible.
If you need to request a cancellation or change to your order, please contact support@skincoskincare.com as soon as possible.
We cannot guarantee that an order can be changed or canceled once processing has begun.
Items cannot be added to an existing order after checkout. If you would like to purchase additional products, please place a separate order.
DAMAGED ITEMS
We're sorry if your order arrives damaged.
Please contact support@skincoskincare.com within 48 hours of delivery and include:
Your order number
Clear photographs of the damaged product
Photographs of the shipping box
Photographs of the packaging as received
Please keep the product and all original packaging while your claim is being reviewed.
Once we have reviewed the information provided, we'll assist you with the appropriate next steps.
INCORRECT OR MISSING ITEMS
If you receive the wrong product or an item is missing from your order, please contact support@skincoskincare.com with your order number and details regarding the issue.
We may request photographs of your order and packaging to help us review your request.
Once reviewed, we'll work with you toward the appropriate resolution.
SHIPPING CHARGES
Original shipping charges are non-refundable.
If a package is returned to Skin Co. Skincare because of refusal, an incorrect or incomplete address, or another customer-related delivery issue, additional shipping charges may apply if an eligible order is requested to be reshipped.
For additional information regarding shipping and returned packages, please review our Shipping + Delivery policy.
QUESTIONS?
If you have a question regarding your order or believe there is an issue with an item you received, please contact:
Please include your order number so we can assist you as efficiently as possible.