Orders are typically processed within 1–3 business days.

Processing time is the time needed for Skin Co. Skincare to carefully prepare, pack, and ready your order for shipment. Processing time does not include carrier transit time.

Once your order has been fulfilled, you will receive a shipping confirmation email with tracking information.

During collection launches, restocks, holidays, or periods of increased order volume, processing times may be extended. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Skin Co. Skincare currently ships orders using USPS, unless otherwise noted.

Tracking information will be provided by email once your order has been fulfilled and prepared for shipment.

Skin Co. Skincare currently ships within the United States.

International shipping is not available at this time.

Carrier transit times vary based on the shipping service, destination, and carrier conditions.

USPS Ground Advantage is generally expected within 2–5 business days. These are carrier estimates and are not guaranteed delivery dates.

Please remember that carrier transit time begins after Skin Co. Skincare has processed and prepared your order for shipment.

At this time, Skin Co. Skincare does not offer expedited shipping.

Available shipping options will be displayed at checkout.

Complimentary shipping promotions may be offered from time to time.

When available, eligibility requirements and promotional details will be displayed on our website or communicated through official Skin Co. Skincare channels.

We begin preparing orders as quickly as possible.

If you need to request a cancellation or order change, please contact support@skincoskincare.com as soon as possible.

We cannot guarantee that an order can be canceled or modified once processing has begun.

Items cannot be added to an existing order after checkout. If you would like to purchase additional products, please place a separate order.

Payment methods cannot be changed after an order has been successfully placed.

If you believe there is an issue with your payment or order, please contact support@skincoskincare.com.

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact support@skincoskincare.com as soon as possible. We will make reasonable efforts to assist before the order is shipped, but address changes cannot be guaranteed once processing or shipment has begun.

Skin Co. Skincare is not responsible for orders delivered to an address incorrectly entered by the customer.

Due to the personal-use nature of our cosmetic and body care products, all sales are final.

We do not accept returns or exchanges for change of mind, scent preference, or products that have been opened or used.

If your order arrives damaged, contains an incorrect item, or is missing an item, please contact support@skincoskincare.com so we can review the issue.

We're sorry your order arrived damaged.

Please contact support@skincoskincare.com within 48 hours of delivery and include your order number along with clear photographs of the damaged product, shipping box, and packaging as received.

Please keep the product and all original packaging while your claim is being reviewed.

We will review the information provided and assist you with the appropriate next steps.

Please contact support@skincoskincare.com with your order number and details regarding the incorrect or missing item.

We may request photographs of the order and packaging to help us review the issue.

Once reviewed, we'll assist you with the appropriate resolution.

If tracking shows your package as delivered, please check your mailbox, porch, surrounding delivery areas, household members, and nearby neighbors.

Carriers may occasionally mark a package as delivered shortly before the package physically arrives.

If you are still unable to locate your package, please contact USPS regarding the tracking information provided in your shipping confirmation.

You may also contact support@skincoskincare.com with your order number so we can review the available shipment information.

Packages returned to Skin Co. Skincare due to refusal, an incorrect or incomplete address, or other customer-related delivery issues will be reviewed once received.

Original shipping charges are non-refundable.

Additional shipping charges may apply if the customer requests that an eligible order be reshipped.

We will contact you regarding available options after the returned package has been received and reviewed.

Skin Co. Skincare products are filled according to the net weight stated on the product label, not by how full the container appears.

Because product textures, densities, and packaging can vary, some containers may have visible space at the top while still containing the labeled net weight.

Skin Co. Skincare may occasionally offer exclusive promotions, collection events, or special offers.

For updates, follow our official social channels and subscribe to the Skin Co. Skincare email list.

Promotional terms and eligibility may vary by offer.

Skin needs and sensitivities vary from person to person.

Please review the full ingredient list and product directions before use. We recommend testing a small amount of a new topical product on a limited area before broader use.

If irritation or an adverse reaction occurs, discontinue use. For medical concerns or known ingredient sensitivities, consult an appropriate healthcare professional. Current FDA consumer guidance likewise advises stopping use of a cosmetic if a reaction or problem occurs and contacting a healthcare provider.

Unless specifically stated otherwise on the product label, Skin Co. Skincare body care products are intended for external use only.

Please follow the directions and warnings provided with each product.

For order or product assistance, please contact:

support@skincoskincare.com

When contacting us about an order, please include your order number so we can assist you as efficiently as possible.